The Novalys PowerBuilder Assistance is a service delivered by PB experts to assist developers using PowerBuilder Classic
Subscribers can open support tickets in the Novalys Helpdesk.
Depending on the nature of the question, our experts may help by email, phone or web meetings.
What is covered?
The Novalys PowerBuilder Assistance covers all questions related to PB classic.
Below are some examples of topics our PowerBuilder Experts will be able to help you with:
Migration to a newer version of PowerBuilder
How to migrate your code?
Which new features are available within the new version?
How to use them?
Moving parts of your application to web services
Moving parts of your code to C++ DLLs (for performance and enhancements)
Deploying your application to web and mobile with Appeon
Working with XML files
Working with PDF files
Using source control systems with PowerBuilder
Using ORCA and automating build procedures
What is not covered?
This Assistance plan does not cover questions related to PB.NET
It includes technical support services only, and does not offer access to newer versions of PowerBuilder. Software updates are accessible by purchasing SAP PowerBuilder maintenance.
The support is not delivered by SAP engineers, but a team of Novalys PB-experts, independent from SAP.
When answering your question, we will provide the appropriate solution or technique if available. If this ends up being a PB bug, we will still try to help by suggesting a workaround or a 3rd party tool. In some (rare) cases, there may simply be no solution. In all cases, we will report the bug to SAP. Only they can fix bugs within PowerBuilder.